Shipping policy

Where we ship We ship worldwide, including the United States, United Kingdom, Canada, Australia and the EU.

Shipping cost Shipping is free on every order, with tracking included.

Processing time Orders are processed within 1–2 business days. You'll receive a confirmation email with a tracking link as soon as your order ships.

Delivery time Most orders arrive within 5–10 business days after processing. Delivery times are estimates and may vary depending on your location, carrier, customs, and busy periods.

Tracking Every order is sent with tracking. If you haven't received tracking info within 3 business days of ordering, please check your spam folder or contact us at support@coohug.com.

Customs & duties For most destinations, taxes are included. In some countries, orders may be subject to import duties or taxes charged on delivery, which are the responsibility of the recipient.

Lost or delayed orders If your order is significantly delayed or appears lost in transit, contact us at support@coohug.com and we'll help track it down or arrange a replacement.

Contact CooHug — support@coohug.com · +32 465 20 88 99